Booking & Orders

Your Order

• Can you help with an order made through a ticket agent?
• How do I contact you about an existing order?
• Can someone else use tickets in my name?
• How do I get an order confirmation?
• I've lost my order confirmation email
• What happens if I've lost my tickets?

Your Account

• How do I reset my account password?
• How do I update my marketing preferences?
• How do I update my account details?

Booking Tickets Online

• Do I need to book tickets for Ipswich Museums?
• How do I find shows in a specific genre?
• How do I book a ticket?
• Can I join a waiting list for sold out events?
• Should I book tickets through a reselling site?
• Why are some seats unavailable to book?

See all 9 articles

On sales & queueing

• Are Tickets Available Through Other Agents or Websites?
• What Happens if the Event Sells Out While I'm in the Queue?
• Is There a Time Limit Once I Reach the Front of the Queue?
• How Is the Queue Order Determined?
• What Happens if I Lose My Internet Connection While in the Queue?
• What if I have problems during checkout / payment?

See all 13 articles

Refunds & Exchanges

• Can I resell my unwanted tickets?
• Can I have a refund or exchange?