I've lost my order confirmation email May 19, 2021 15:49 Updated Customers should follow these steps: Check spam or junk folder Be patient - emails can take up to 48 hours to arrive Login to their online account instead, to view all current bookings. Related articles What happens if I've lost my tickets? How do I get an order confirmation? How do I contact you about an existing order? Do you have a 'Save The Date' template I can use? I've deleted / lost my e-ticket - what should I do?