I've lost my order confirmation email May 19, 2021 15:49 Updated Customers should follow these steps: Check spam or junk folder Be patient - emails can take up to 48 hours to arrive Login to their online account instead, to view all current bookings. Related articles I've deleted / lost my e-ticket - what should I do? How do I contact you about an existing order? What happens if I've lost my tickets? How do I get an order confirmation? What is your contact number?