Coronavirus (COVID-19)

Theatres Reopening

• What COVID safety measures will be in place for my visit?
• Are masks / face coverings mandatory?
• Do you require a COVID passport / status as a condition of entry?
• What plans do you have to stream online performances?

Our Customer Promise

• What are my refund options if I book tickets now?
• Are you honouring gift vouchers that expired during the pandemic?

Postponed & Cancelled Shows

• How will you contact me about a postponement / cancellation?
• What is the new date for my postponed show?
• I have tickets for a rescheduled event - are they still valid?
• I've not received an email about a cancelled/postponed show?
• How will I know if an upcoming show is going ahead?

Refunds & Exchanges

• How & when will I receive my refund?
• Will you be refunding my travel/hotel?
• What are my options if my show has been postponed / cancelled?
• Can you refund a transaction made through a 3rd party agent?