The quality of your live playback experience is largely dependent on the download speed you have from ISP (Internet Service Provider) or mobile provider.
Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, Wi-Fi performance, other devices/users utilizing your connection, and the strength of the signal provided by your ISP.
Please contact Fane Productions via https://fane.vhx.tv/contact/support with your issue.