In order to download your e-tickets, you will need to ensure you are connected to the internet to access your confirmation email and download the PDF e-tickets to your device.
We'd recommend all patrons download their e-tickets before arriving at the venue, as there is no guarantee you will have mobile signal outside the theatre.
Once downloaded to your device, you should be able to open your tickets without an internet connection.
Apple/Google wallet tickets will need to be downloaded with an internet connection, however once they are in your phone's Wallet, you won't need an internet connection to view.